laura25896
Registered: Feb 2025 Posts: 0 - Threads: 1 Location: Portugal
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What is a Customer Journey Map?
A Customer Journey Map is a visualisation of the process that customers go through when interacting with your organisation. It is also a visualisation of the emotions a customer feels at different stages of their interaction with your company.
To achieve this goal, you need to work in such a way that people are satisfied with your product, service, level of service, etc. Achieving the satisfaction of the modern customer is quite difficult because they have a long list of wants and expectations. They need to be explored and understood. The customer journey map helps you to do this. We will talk about this in a new blog post from Arabesco Sideral https://www.arabesco-sideral.pt/en/post/
Marketing in simple terms https://www.arabesco-sideral.pt/
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